1. What is an insurance and how does it work

Insurance is whereby a person/firm/entity can shift risk(s) to insurance companies through insurance by paying a fee known as a premium. Insurance firms guarantee to pay for the insured loss in the event that it happens.

  2. What is an insurance Policy

A policy is a record that certifies the existence of an insurance agreement. This contains the contract's terms and conditions. It's critical to acquire, go over, and fully understand your insurance policy.

  3. What types of insurance are there

There are two types of insurance: General insurance (Short-term) and Life insurance (Long-term). While general insurance contracts are for one year or less, life insurance contracts are for longer.

  4. Do I need Insurance?

Indeed, it is crucial to have insurance given the variety of risks we face in life; insurance serves as a safety net in case something unforeseen occurs.

   5. What is Excess

According to the primary policy schedule, this is the amount payable by  insured in the event of a claim.

   6. When and How can I make a Claim?

You have to notify us of any loss or damage as soon as you possibly can through our Dedicated Claim Helpline Number
+254 723 758 012 or send an Email To claims@cordiainsure.com. It is important that you do it immediately.
To make a claim, ensure you have all the relevant documantation as stated in the policy for prompt assistance.

   7. Is my cover transferable?

No. In general, the policy only provides coverage for the insured and all designated dependents. It is forbidden to use someone else's cover because doing so could result in insurance fraud charges, which is a crime.

   8. Can I get a refund incase I cancel my cover?

In an instance of you cancel a general insurance policy, prorated premiums are refunded depending on the period a client has been covered.

   9. What happens in case I fail to make payments?

We reserve the right to terminate the relationship if you fail to pay insurance premiums. Failure to pay premuims is a violation of the contract agreement of policy.

   10.How long does it take to settle a claim?

The claims process takes 14 days to complete and get paid in full after all proof is received.